Terms of Service

1. What Klexo does

Klexo connects to advertising platforms (currently Meta Ads, Google Ads, and Google Analytics) that you authorize, retrieves performance data on your behalf, and generates written report narratives and branded PDF reports for delivery to your clients ("End Clients"). You review and approve reports before they are sent.

Klexo accesses advertising data on a read-only basis wherever the connected platform supports it. We do not create, modify, pause, or otherwise manage advertising campaigns on your behalf.

2. Your account

• You must provide accurate information when creating an account and keep your login credentials secure.
• You are responsible for all activity that happens under your account.
• You must be at least 18 years old, or the age of majority in your jurisdiction, to use Klexo.
• One account is intended for one Agency. If you need multiple users with different access levels, this is available on the Agency plan.

3. Your responsibilities regarding End Client data

You confirm that you have the right and appropriate permission to connect your End Clients' advertising accounts to Klexo, and to share their performance data with us for the purpose of generating reports. You are the data controller for any End Client data you connect; Klexo acts only as a data processor on your instructions, as described in our Privacy Policy.

You agree not to use Klexo to process data you do not have the right to process, or in a way that violates any agreement with your End Clients.

4. Subscriptions, billing, and trials

• Klexo is offered on a subscription basis across the plans described on our pricing page.
• New accounts receive a 14-day free trial. No payment method is required to start a trial.
• At the end of the trial, you will need to subscribe to continue using Klexo. We will not charge you automatically without your explicit action to subscribe.
• Subscriptions renew automatically each billing period until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of your current billing period, and you will not be charged again.
• We do not offer refunds for partial billing periods, except where required by law.
• Pricing for your plan will not increase without at least 30 days' advance notice.

5. Acceptable use

You agree not to:

• Use Klexo for any unlawful purpose, or to process data you don't have rights to
• Attempt to reverse-engineer, scrape, or interfere with the Klexo platform or its underlying systems
• Resell or sublicense access to Klexo without our written permission
• Use Klexo to generate reports containing content that is fraudulent, defamatory, or intended to mislead End Clients

We reserve the right to suspend or terminate accounts that violate these terms, with notice where practicable.

6. Report accuracy

Klexo's report narratives are generated using AI and are designed to accurately reflect the underlying performance data, with a review step built into the product before any report reaches an End Client. You are responsible for reviewing and approving each report before it is sent. While we've built specific safeguards against inaccurate or overstated claims, Klexo is a tool to assist your reporting process, not a substitute for your own professional judgment, and we are not liable for decisions made based on report content that you approved for delivery.

7. Data export and deletion

If you cancel your subscription, you have 30 days to export your account data and generated reports. After this period, your data will be permanently deleted in accordance with our Privacy Policy.

8. Service availability

We aim to keep Klexo available and reliable, but we don't guarantee uninterrupted service. Scheduled maintenance, third-party API outages (e.g. Meta or Google's advertising APIs being temporarily unavailable), or unforeseen technical issues may occasionally affect availability. We will make reasonable efforts to notify you of any extended disruption.

9. Intellectual property

Klexo, including its software, design, and branding, is our property. The reports generated for your specific End Clients, and the underlying data you've provided, belong to you. We claim no ownership over your report content or your clients' data.

By connecting your data or report content to Klexo, you grant us a limited license to use it solely to generate, store, and deliver your reports, and to improve the underlying product. We do not use your data, or your End Clients' data, to train AI models, and we do not claim ownership over your report content or your clients' data.

10. Limitation of liability

To the maximum extent permitted by law, Klexo is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of the service, including but not limited to loss of business, loss of data, or reputational harm resulting from a report you reviewed and approved for delivery.

To the extent permitted by law, our total liability to you for any claim arising from these Terms or your use of Klexo will not exceed the total amount you paid us in the 12 months before the claim arose, or $100 if you have not made any payments. Nothing in these Terms limits liability for matters that cannot legally be limited, such as fraud or gross negligence.

11. Indemnification

You agree to indemnify, defend, and hold harmless Klexo and its officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party — including any claim arising from data you connected to Klexo without the appropriate rights or permissions to do so.

12. Termination

You may stop using Klexo and cancel your account at any time. We may suspend or terminate your account if you materially breach these Terms, with notice where practicable, except in cases of serious or repeated violations where immediate action is necessary.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or via a notice within the product before the changes take effect. Continued use of Klexo after changes take effect constitutes acceptance of the updated Terms.

14. Severability

If any part of these Terms is found invalid or unenforceable by a court, the rest of the Terms remain in full effect, and the invalid part will be replaced with a valid provision that most closely reflects its original intent.

15. Entire agreement

These Terms, together with our Privacy Policy, make up the entire agreement between you and Klexo regarding your use of the Service, and supersede any prior agreements or understandings on the subject.

16. Contact us

For any questions about these Terms, contact us at:

info@klexo.com